Know why customers leave. Own what makes them stay.
Heylo helps founder-led complex-product companies find the real reasons customers leave, the revenue behind each, and the one leader who should own them.
Does this sound familiar?
Ask four leaders on your team why customers leave.
“We are struggling with supply issues”
Marketing Leader
“Our prices are higher than the competition”
Sales Leader
“The product is difficult to repair ”
Service Leader
“The forecasts aren’t accurate and it affects our planning.”
Supply Chain LeaderMeanwhile the revenue you already earned keeps leaving.
I have been in that review. It is not your team’s fault. Each team owns a piece. Nobody owns how the pieces fit together.
Why Choose Heylo
Who's behind Heylo
I’ve spent 18 years inside complex-product B2B companies building global customer experience brands that moved the number, winning several Global Stevies, including awards for customer experience and service in Greater China, India, the Philippines and multiple IMV ServiceTrak awards in the US.
In a company with simple product, a lost customer has a simple reason. In a complex one the causes sit across product, supply, service, and sales. No single team can see all of them.
What happens next
The first conversation is a 60-minute fit call. Free. We talk about your top accounts, and what you've been carrying for the past six months. By the end, we both know whether there's work to do together.
Find why customers leave. Name who owns it and install the system.
We do not sell software, dashboards, or a junior-staffed consulting team. We sell senior judgment on the small set of decisions that determine whether your customers renew, expand, and refer.
The Heylo Diagnostic
A 30-day engagement where we interview your top accounts, the commercial team and key leadership that ends with a written report summarizing key friction points potentially reducing revenue today. We deliver the report to the CEO and executive leadership team.
The Heylo Retainer
After the Diagnostic. Over 6 or 12 months I work alongside your team to charter the owner and put a monthly review in place, so one leader reports why customers leave, the revenue at risk, and who is fixing it. You have a sustainable system in place.
The Stay Project
Optional. Discrete project work scoped from the diagnostic. May include a quarterly business review playbook, customer and service brand development, a Voice of Customer program, or a CX enablement curriculum for the company.
Let’s Start the Conversation
If you're carrying an account you've lost, or one that's slipping and can't fully explain why, this is the next step. A 30-day Diagnostic starts with a 60 minute call — Free
Contact Jackie Guenther, Founder and Principal
jackie@heyloexperiencegroup.com
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Why recurring revenue is the growth engine
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